What should I expect to receive with my Amazon Renewed purchase and in what condition?

All Amazon Renewed purchases will come with accessories that may not be original but will be compatible and fully functional. No headphones or SIM card will be present. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. The products will have batteries which exceed 80% capacity relative to new. Product will be restored to its original factory settings and will be in one of the following conditions:

Excellent condition
- Cosmetic condition: Excellent (Screen: no scratches. Body: no signs of cosmetic damage (scratches, dents, etc.) will be visible when the product is held 12 inches away).
- Functional condition: Fully Functional (exceeds 80% of original battery life, generic or OEM accessories and packaging provided).

Good condition
- Cosmetic condition: Good (Screen: no scratches. Body: light scratches, barely visible when holding the device 12 inches away and imperceptible to touch).
- Functional condition: Fully Functional (exceeds 80% of original battery life, generic or OEM accessories and packaging provided).

Acceptable condition
- Cosmetic condition: Acceptable (Screen: may have a small number of shallow scratches, invisible when the screen is turned on. Body: light scratches, clearly visible when holding the device 12 inches away and perceptible to touch).
- Functional condition: Fully Functional (exceeds 80% of original battery life, generic or OEM accessories and packaging provided).

What if the product does not look or work as expected?

We want you to be delighted with your purchase. If the product does not look or work as expected, you are eligible for a replacement or refund within 90 days of receipt with the Amazon Renewed guarantee. We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or click on chat/phone for Amazon Customer Service. Learn more about the Amazon Renewed GuaranteeShop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed